Turning the Haters -Chief Inspector shows us how…

By findattr • June 1, 2007

Hello there! If you are new here, you might want to subscribe to the RSS feed for updates on this topic.

This is what makes it cool to work at Best Buy/Geek Squad. This is also the epitome of lead by example, and shows the value of turning the haters. The Consumerist has been posting anti-Geek Squad stuff for awhile, some legit (GS isn’t perfect, yet) some flaming stuff. T. GS Chief Inspector, Robert Stephens stepped up and is personally doing something about it…..check it. Previously the comments have been very hostile toward GS. Now, follow the link to the original post, and you’ll see the comments now are quite in favor of Geek Squad. Hmm. Maybe there’d be a way to ‘Recruit the Haters?’ After all, they have passion around the subject, and in some cases are quite knowledgeable. Anyone doing this?

clipped from consumerist.com

UPDATE: Geek Squad CEO Promises To Resolve Any Consumerist Reader Complaint He Receives, And Then Does So 4,718 Views

Geek Squad CEO Robert Stephens just emailed us:

I have some good news… I am building a full time dedicated team just for The Geek Squad to help with any service issues. We have also setup a system to manage the volume.

Email info@geeksquadcentral.com with the subject line, “For Robert”

Stephens says your email will go directly into a trouble ticket system that, “hassles me and the other execs until the stuff gets resolved.”

He gave us an email address like this before, and it’s worked wonders for readers who used it, but Stephens says the new address will get to him even faster than before. — BEN POPKEN